Most suppliers require two payments: a deposit and a balance. When the deposit is recorded in the Tourwriter payments platform and exported via weekly analytics, it is clearly identified as a partial payment. Once the accounts person reviews this, it is clear that only a deposit has been paid. However, this still requires them to manually calculate and apply the remaining balance in the accounting tool. The main issue arises when the balance payment is made for the same supplier and itinerary. Instead of adding a second payment line, users must override the original payment amount, change the payment date, and add notes explaining the deposit details. This approach functions more like a workaround than a purpose-built solution. This creates manual effort and risk. If notes are unclear, forgotten, or missed, the accounts person may not be able to accurately determine what has been paid and when, leading to back-and-forth between teams. Solution: Ideally, two distinct payment lines per supplier within a booking: one clearly marked as a paid deposit and one showing the balance due. Both should export to Zoho Analytics in a clear, structured format that can be easily reconciled against accounting records.
