Feature Requests

Sometimes we end up selling an item to a traveller for less than we pay the Supplier. We need to record this as a negative markup and Tourwriter does not allow this. Ability to have a NET price that is higher than the Gross price. Use cases could be: when we miss quote and end up having to pay the Supplier more than we charge the traveller. as we sometimes give away services as complementary but we still have to pay the usual net fee to the supplier. when we provide paid for products such a water or food to the traveller for 'free'

This broadly includes these areas: Global search to include Supplier, Product, Internal ref, Tags - Completed and released These things need further feedback and should maybe be moved to another Canny post Product search in a Supplier (none currently) Search result to show entire name in Add product Remember the search criteria for itineraries

Total flight time showing for flights incorrect when the flight crosses the international date line. ie pax is leaving Los Angeles on 24th Jan and arriving in Sydney on 26th Jan so the Tourwriter shows the dates correctly, and the time the flight took to reach Sydney is shown as 34 hours instead of 36. One solution could be to enable (For flight type only) a Flight time field that is visible on the Add Item and Edit Item dialogs that: Automatically calculates the time ie 36 hrs 00 min based on the Departure time and Arrival time Allows the User to manaully override the time to be whatever they want. ie 34 hrs 00 min

There can be a few months between itinerary Confirmed- Paid whilst we wait for supplier invoices and pay the Agent commissions. We need a status we can assign that sits between Confirmed - Fully paid and Completed Confirmed - Financials pending = We have sent out commission to Agent but still waiting to finalise some supplier payments.

Just like Itinerary export can we hide Supplier name in Itinerary summary with Type level Custom button.

The reconfirmation, is working really well - thank you!! However, would it be possible to have a button suppliers can click to reconfirm so it updates automatically in TWO? Just like when they confirm a booking request? Although it is amazing to see the reconfirmation has gone out, there is nowhere for them to actually click to reconfirm it, so they email and then we manually have to go in and change the status which also leaves room for error when several people are working in the file.

We always buy and sell currency at the same rate, and would like to set a fixed exchange rate that gets applied to itineraries, so that we do not have to edit conversions on a per itinerary level.

I sell itineraries under my own different branding and it is hard to show different T&C and or logos/payment terms etc. Consideration needs to take into account PDF (front cover pages) it shows the Company name as per organisation settings and it cannot be removed when using another brand. When sending booking requests we need the request to come sometimes from one brand and sometimes from the other brand.

For travel agents as a tour company we pay 10% commissions minus the cost of flights. Therefore currently with tour writer we have the ability to “untick anything flight related” and the system automatically calculates commission for the travel agent and doesn’t count commission for flights. We then send the travel agent an agency invoice that shows their commission and then a client invoice that shows the itinerary without any commissions showing. Potential User Story: Agent commission product type override - A an Org who sells Itineraries via agents I want to automatically assign some product types a different commission/markup so I price itineraries correctly ie Flights are 0% commission for agents but the rest isnt.

We keep having the issue where a travel agent have to move back and forth blocks within a day in the build for the preview to display the right order of content. We lose time and creates frustration amngst team. Can we fix this please? There is currently some logic that auto displays certain types of products and resources in an order in the Preview. This was functionality from before Users could reorder some items on the Build tab.