Supplier Grouping causes problems sometimes with Booking statuses and separate supplier payments
complete
S
Sudden Sailfish
We would like any new services booked with a supplier not to be grouped with the original booking. Currently if we add a service (e.g. an additional transfer or an activity at a property) if a service has already been booked and confirmed the new service automatically shows as confirmed. We need it to default as un-requested and not confirmed. It would be useful afterwards to be able to group confirmed services for the same supplier and to be able to ungroup them if you wish to see the individual services - e.g. Air NZ - see all separate flights booked.
Note from Tourwriter:
By default Items in an itinerary that share the same supplier are grouped. This is useful most of the time however is a pain if some items need to be in a different status or payments are made at different times.
So we are going through a process over the months of July and Aug to leave items ungrouped by default and introducing more functions to make it easy to still Book items or pay for items together still.
Sina Zimmermann
Merged in a post:
The supplier grouping is deeply flawed
R
Relieved Zebra
It's incredibly frustrating that we are still unable to choose which services from a same supplier should or should not be grouped.
In many itineraries we will have multiple bookings on separate dates with a same supplier. They automatically get grouped under the same booking in the bookings tab, which complicates payments, vouchers and booking status updates.
The ungroup feature that used to exist was flawed as well because it would automatically ungroup all services, even simple add ons and extras to the base service, and there would be no option to regroup them either...
We really should be able to have an "ungroup" option that lets us customise which services can be ungrouped or grouped together. Or each service and it's add ons that is added separately on the build tab at a different date should not be automatically grouped together with other bookings for the same supplier.
Jason Bragg
complete
1.65
R
Relieved Zebra
Jason Bragg I'm trying to understand why my new post above was merged into this one, which is showing as complete since last year. The issues with grouping and ungrouping of services are still unresolved now.
We should be able to group and ungroup services as needed. Now everything automatically gets grouped together and cannot be ungrouped. Besides, we cannot enter a single booking confirmation reference for some grouped bookings as we previously used to and have to re enter the same reference sometimes 5 or 6 times because a single booking to a supplier incluses several services.
Jason Bragg
Merged in a post:
Default settings for not grouping bookings
R
Rapid Kangaroo
As a user I often use placeholder suppliers, the actual booking for the different services actually often gets booked with different suppliers. Therefore having all bookings ungrouped by default would save us some time.
Jason Bragg
Merged in a post:
Ungroup payed service for the same supplier but at different time
R
Right Penguin
If i do a payment and do later an other payment for the same service with the same supplier but at an other time, i can't ungroup it (to make a specific voucher), because i have already marked the 1st service payed.
Is it possible to ungroup the service without going to payment and erase the first payment ? it's weird to do that.
Example : train ticket booked the 1st of july at 08:00 with ref AB , and few days after i buy an other train ticket the 1st of july at 23:00 with ref BC. I can't make 2 different vouchers because the 1st payment is marked payed.
I want to give 1 voucher to the guest X and an other voucher to the guest Y.
Jason Bragg
in progress
Jason Bragg
planned