Cancelled booking to also reflect in Pricing
L
Labour Lemur
When cancelling a booking/activity (i.e. changing the status to Cancellation Confirmed), it would be useful if it also cancelled out the cost under the Pricing tab for that supplier. This way, the cost isn't included in the total amount, but it can still be identified in the itinerary as a cancelled activity.
Current solution
When an Item is cancelled assign the Cancelled status and adjust the Net and Gross prices to either $0 or cancellation fee values.
To hide the item completely but keep the price history record we recommend selecting the 'Hide from itinerary and inclusions' checkbox to keep this item out of traveller documentation. Alternatively you can delete the item from the if keeping price history /booking notes is not important. The supplier payment will need to be manually deleted but will adjust to the net price value once this is edited.
M
Moonstone Sheep
Is this going anywhere Jason Bragg? It's really frustrating to have to delete cancelled products to remove them from pricing documents. It would be great if they could sit separately as Optional status products do
Jason Bragg
Moonstone Sheep: Hi. No plans for this currently. We dont recommend deleting the cancelled products, instead hide them from the traveller.
When an Item is cancelled assign the Cancelled status and adjust the Net and Gross prices to either $0 or whatever the cancellation fee value is.
To hide the item completely but keep the price history record we recommend selecting the 'Hide from itinerary and inclusions' checkbox to hide the item from the traveller. Alternatively you can delete the item from the if keeping price history /booking notes is not important. The supplier payment will need to be manually deleted but will adjust to the net price value once this is edited.
S
Semantic Chameleon
A cancelled booking is still visible on the payments > Suppliers Payments.
It's disturbing.
It should not be displayed there except if the status = "cancellation confirmed with fee"
Jason Bragg
Thanks for the idea. Currently customers can only Hide a cancelled item from the itinerary by selecting the 'Hide from itinerary and inclusions checkbox'. The only way to remove the price of a cancelled Item you wish to keep in the Builder, is to delete the Items prices.
We will raise this up the priority when it gets some more votes. Thanks.