Add Departure and Arrival information for Flight products to an Itinerary especially when booked direct by traveller
F
Fond Chinchilla
We would like to be able to add arrival and departure flight information to an itinerary when the customer or agent has booked direct and only provided as information to us. We still like to add this to the itinerary for reference along with adding to transfer information when booking their arrival and departure transfers.
Currently we cannot specify the Departure location and/or the Arrival location. This means
- there isnt enough airport information detail provided to Travellers
- the supplier address displays on itinerary documentation which is confusing to travellers
Existing functionality already available
- Customers can add a 'dummy' supplier for the airline involved so they can add a Flight product to the itinerary matching the Arrival and Departure dates/times .
- Alternatively customers can add a Direction resource that includes details of the own arrangements flight.
In future we aim to add a Own arrangements status the may help for Option 1.